Frequently Asked Q's

USPS is currently experiencing nationwide delays. Your order is still on the way — tracking may update slowly, but it is moving.

Not once it leaves our facility. We hand off orders quickly, but USPS transit times can vary. At the moment, USPS is our primary carrier. We’re actively exploring faster options to improve delivery times.

We try our best to get all orders processed and shipped the same day, but it is not always possible for us. Our standard processing time is 1-2 business days. You will receive an email with tracking information as soon as your order has been processed and is awaiting USPS pick up.

We have a fraud system in place that may cause you to receive a “fraud risk” message when trying to place an order. The most common factors are using a VPN, unusual purchasing patterns, discrepancies in billing or shipping information, or suspicions raised by our fraud detection algorithms. It's a precautionary measure to protect Preston Hemp Co against potentially fraudulent activity. To resolve this, you can contact us at support@prestonherbco.com.

Yes, we proudly offer military discounts! Please send a photo of your valid military ID to support@prestonherbco.com and we will create a custom discount code for you. We appreciate your service and look forward to serving you with quality products.

Our Cancellation Policy is quite simple, if you have not received an email with shipping confirmation, you are free to cancel your order. To cancel your order, please email support@prestonherbco.com with your order number and reason for cancellation. Our team will assist you promptly Monday - Friday, 9am - 5pm PST.

If your tracking number reads “Package Acceptance Pending” it means USPS is in possession of your order. USPS does not always scan packages which can leave them without tracking at times or stuck on “Package Acceptance Pending”, no need to worry - this is completely normal and something we deal with on a daily basis. Your order is still en route to you, it has just missed some scans along the way.

Yes, we currently offer all of our products to be private-labelled depending on your use case. Similarly, we can work with you to set up your branding, packaging, and distribution. If you are interested in these services, please fill out our wholesale application.

We accept all major forms of credit and debit card, as well as cryptocurrency.

All Preston Herb Co packages are shipped via USPS.

Yes, all orders come in odorless, heat-sealed packaging to ensure that your package arrives safely and discreetly.

All sales are final and non-returnable unless your package is undelivered due to a Post Office error or comes with damaged product.